Hacks for Organizational Boundaries and Policy Development
Policy Creation Hacks
Creating effective policies in harm reduction work means grounding them in your mission, being thoughtful about their impact, and ensuring they’re both practical and inclusive. The tips below offer a starting point for organisations looking to build policies that reflect their values, meet external requirements, and genuinely support the people they serve and work with.
- Lead with your mission and values—Decide as an organization on your values and purpose and let those lead all of your policy decisions.
- Don’t reinvent the wheel—Look at, and reproduce where appropriate, policies from similar organizations.
- Double check the rules—Ensure your decisions can be upheld and meet all requirements by consulting experts such as lawyers, program officers, and/or insurers.
- Get buy-in—Policies work best when they are supported by the people they impact.
- Involve others—Whenever possible, ensure that the people primarily impacted by a policy are a part of creating them.
- Be realistic—Make policies practical and reasonable in the context of the realities, time, and resources of those impacted by them.
- Explain yourself—Explaining the reasons for a policy always ensures greater buy-in from the folks impacted by it.
- Choose a time—Create policies during the time your organization sets aside to focus on internal activities such as retreats or planning sessions.
- Be strategic—Choose what policies to enact and when, based on the needs and experiences of your organization.
- Have foresight—Try to anticipate the policies most critical to your work. You can base this on your experience or the experiences of existing organizations.
- Know your must-haves—Create the policies required by outside entities such as financial institutions, funders, or insurers.
- Don’t overdo it—Don’t bother creating a lot of policies about things that have not, and may never, occur in your agency (unless you are required to do so to meet a legal or contractual obligation).
Featured Hacks
These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive.
Policy Creation Hacks
Featured in: Featured, Hacks for Preventing Escalation
Creating effective policies in harm reduction work means grounding them in your mission, being thoughtful about their impact, and ensuring they’re both practical and inclusive. The tips below offer a starting point for organisations looking to build policies that reflect their values, meet external requirements, and genuinely support the people they serve and work with.
Hacks for Empathetic Active Listening
Featured in: Featured, De-Escalation In the Moment
Once you have grounded yourself during an escalated situation, next engage in active listening with the person who is agitated. This can seem counterintuitive or difficult when you are dealing with somebody who is, for example, screaming at you, and it may feel like you’re rewarding them for being completely irrational. But it is key to getting them more centered and grounded so they’re less agitated and less likely to become a danger to themselves or others.