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Universal Precautions: Surface Safety

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Basic universal precautions for surfaces that should be used at each harm reduction services sites include:

  • All surfaces touched by supplies should be wiped down with a broad-spectrum antimicrobial surface cleaner at the beginning and end of each shift.
  • Harm reduction staff or volunteers should wipe down all surfaces used by more than one person, including pens, clipboards, chairs, desks, cabinet fronts, floors, doors, steering wheels, and so on. This should be done regularly/at least once per month with a broad spectrum anti-microbial surface cleaner.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Personal Boundaries

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The most important first step when it comes to preventing escalated situations is having a good sense of personal and professional boundaries when doing the work.
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Hacks for Empathetic Active Listening

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Once you have grounded yourself during an escalated situation, next engage in active listening with the person who is agitated. This can seem counterintuitive or difficult when you are dealing with somebody who is, for example, screaming at you, and it may feel like you’re rewarding them for being completely irrational. But it is key to getting them more centered and grounded so they’re less agitated and less likely to become a danger to themselves or others.
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