Waiting areas are often the first part of a service space that people experience, so setting a calm, welcoming tone matters. A few simple practices—like clear signage, consistent expectations, and light refreshments—can help reduce tension and support a respectful environment. The tips below offer practical ways to create waiting spaces that feel safe, inclusive, and grounded in harm reduction values.

• Post signage clearly and in multiple languages.
• Enforce rules consistently.
• Have your community help self-police.
• If possible, offer light refreshments like coffee and nutritional snacks.
• Don’t forget that independent non-profits can sign up to buy food at the local food pantry for pennies on the dollar for distribution.
• Assume positive intent and treat people like they want to do the right thing—it may not be true, but it is always disarming.
• Watch for agitated behaviors such as arguments, mumbling, pacing, or any sudden change in demeanor.