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A Note About Mobile Trauma-Informed Service Delivery

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“Trauma-informed care” is somewhat more complex in mobile harm reduction delivery because workers don’t have complete control over the environment in which they’re working. That said, it’s important for harm reduction workers to do many of the same things they would in any other environment regarding other people’s trauma.

Understand that it’s there; understand that it’s not personal; understand that people will be emotionally dysregulated sometimes because of it; understand that particularly in mobile situations in which you’re almost inevitably dealing with people who are unhoused, those people are, as a result of not having housing, automatically more traumatized and stressed out than the rest of the population.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Universal Precautions and Workplace Safety

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Though not all harm reduction organizations or programs are in need of universal precautions or OSHA considerations, most are. It’s important when setting up a harm reduction space to take into consideration the important and real risks of harm reduction work. This includes the potential for entry and exposure to blood-borne pathogens as well as airborne pathogens.
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Hacks for Empathetic Active Listening

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Once you have grounded yourself during an escalated situation, next engage in active listening with the person who is agitated. This can seem counterintuitive or difficult when you are dealing with somebody who is, for example, screaming at you, and it may feel like you’re rewarding them for being completely irrational. But it is key to getting them more centered and grounded so they’re less agitated and less likely to become a danger to themselves or others.
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