It may seem odd to think of training or cross-training as have anything at all to do with handling escalated situations in harm reduction spaces, but in fact, it is invaluable for all staff to be trained and cross-trained on all the basic services provided by your organization; consequently, when escalated situations inevitably occur, everyone can handle everything, so if key staff are tied up, the site can continue to run as smoothly as possible.

This means that all staff should be familiar with the supplies and services that are provided, your service hours, and other details. It also means they should know exactly what supplies your organization hands out and the protocols for doing so.