Skip to main content

Hacks for Continuing Services During an Escalated Event

Posted in .

The decision as to whether or not you are able to continue services during an escalated event is incredibly important and should be given thought before such an event takes place.

Try to develop a list of “If, then” scenarios to determine in advance how you might respond. Be forewarned that most likely your exact scenarios will never happen and certainly not exactly as planned. However, leaders shared that the exercise of thinking through these issues will better position you to respond effectively when events do escalate.

 

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Hacks for Non-Verbal Active Listening

Featured in: ,
When someone is agitated or in distress, how we carry ourselves can make a huge difference. Non-verbal cues—like posture, breathing, and personal space—can either calm a situation or escalate it further. The following tips offer guidance on using body language to reduce tension, show respect, and create a safer, more grounded interaction.
Read this Hack

Personal Boundaries

Featured in: ,
The most important first step when it comes to preventing escalated situations is having a good sense of personal and professional boundaries when doing the work.
Read this Hack