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Once an investigation has been completed and you’re ready to have a formal meeting or hearing about it, it is time to call the stakeholders and their representatives in to discuss the findings.

Ideally, this meeting should allow all parties to be heard and to tell their story and/or take responsibility for their part in the issue at hand. These gatherings should be facilitated by neutral parties to ensure that they remain respectful and productive. Many experienced harm reduction leaders shared stories of participant-involved processes being the fairest and most respected by community members.

Under all circumstances, the person or people whose behavior is the topic of the meeting should have someone with them to represent their interests. This should be someone of their choosing; it may be a staff member or another appropriate outside party. All parties should receive an explanation of the process, any related logistics, and their rights and responsibilities.

Plans for individual restoration, and possibly community restoration, should be developed during or directly after this meeting that supports change and repair, in as much as possible, for all involved. These plans should be specific, clear, and actionable.

All parties should receive written records of what took place, what decisions were made, and what they can do if they are not satisfied with the outcome.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

As discussed in the part of the site on preventing escalation, it is essential for harm reduction workers to stay present and remain centered and relatively calm during escalated events. This is one of the hardest things to do, but staying present and centered during any kind of escalated situation at your harm reduction site is essential to de-escalation.
Medical gloves should be worn whenever handling exposed or used supplies, especially those that might be used to prepare or use injection drugs such as syringes, cottons, cookers, tourniquets, and ascorbic acid. Gloves should be changed often, especially between activities or participants.