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Hacks for Continuing Services During an Escalated Event

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The decision as to whether or not you are able to continue services during an escalated event is incredibly important and should be given thought before such an event takes place.

Try to develop a list of “If, then” scenarios to determine in advance how you might respond. Be forewarned that most likely your exact scenarios will never happen and certainly not exactly as planned. However, leaders shared that the exercise of thinking through these issues will better position you to respond effectively when events do escalate.

 

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Hacks for Reaching Affirmation & Accord

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One of the main goals of active listening with an agitated person is reaching affirmation and accord. You are looking to try and find ways to agree with the person who is agitated. Even if you don’t entirely agree with the person, try to find at least a small way in which they may be right, or in which you can be on the same page, or team, with them.
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Policy Creation Hacks

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Creating effective policies in harm reduction work means grounding them in your mission, being thoughtful about their impact, and ensuring they’re both practical and inclusive. The tips below offer a starting point for organisations looking to build policies that reflect their values, meet external requirements, and genuinely support the people they serve and work with.
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