As with exceptions, supply interruptions can be handled with the same transparency and communication. Be explicit with people about why the interruption is happening and tell them when it might be over. Be sure to remain equivocal if you aren’t sure about things. Authentic ambiguity is preferable to disingenuous certainty.

Most of the people who utilize harm reduction services understand scarcity very well, so they will not be surprised if there are interruptions to getting what they need because your agency or group is struggling. Saying “we’re broke” is something that most of your participants will understand viscerally.

Leaders say one of the worst things you can do in such situations is try and stonewall. Instead, be open, even if you don’t know. In fact, that authenticity will grow your credibility with the folks you serve.