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Hacks for Service Management During an Escalated Event

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It can be difficult or impossible to manage services during an escalated event. Therefore, it is important for everyone on the team to understand that they have a role when there is an escalated event, and sometimes that role is maintaining services or, alternatively, depending on the extremity of the event, shutting down services in an orderly manner.

There are no real hacks here other than to discuss, discuss, discuss—have a plan in place for what will happen in the event that various kinds of escalated situations occur, and make sure that part of those plans include how to manage services during such an event.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Types of Mobile Service Harm Reduction Provision

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Mobile harm reduction services come in many forms—each shaped by local needs, available resources, and the creativity of the people providing care. From backpack outreach to vans, bikes, and home delivery, these models offer flexibility, build trust, and reach people who may never visit a fixed site. This section explores the unique strengths and limitations of different mobile approaches
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Hacks for Reaching Affirmation & Accord

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One of the main goals of active listening with an agitated person is reaching affirmation and accord. You are looking to try and find ways to agree with the person who is agitated. Even if you don’t entirely agree with the person, try to find at least a small way in which they may be right, or in which you can be on the same page, or team, with them.
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