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Hacks for Service Management During an Escalated Event

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It can be difficult or impossible to manage services during an escalated event. Therefore, it is important for everyone on the team to understand that they have a role when there is an escalated event, and sometimes that role is maintaining services or, alternatively, depending on the extremity of the event, shutting down services in an orderly manner.

There are no real hacks here other than to discuss, discuss, discuss—have a plan in place for what will happen in the event that various kinds of escalated situations occur, and make sure that part of those plans include how to manage services during such an event.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Edie Springer’s Worker Stances for Clients Who Use Drugs & Harm Reduction Worker: Best Practices

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Harm reduction immediately resonated for Edie, who was herself a former drug user and methadone patient. Faced with the devastation of HIV’s impact on drug-using communities, Edie fully embraced harm reduction and trained hundreds of harm reduction workers who have carried her legacy with them. She developed these worker stances in 1996 and they have been shared among many of us in the harm reduction community for generations.
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Hacks for Community Member Agreements

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Community member agreements are shared agreements regarding behavior expected of everyone who participates in a harm reduction site or service. The primary rule all harm reduction leaders talked about was the need to treat everyone with respect.
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