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Hacks for Service Management During an Escalated Event

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It can be difficult or impossible to manage services during an escalated event. Therefore, it is important for everyone on the team to understand that they have a role when there is an escalated event, and sometimes that role is maintaining services or, alternatively, depending on the extremity of the event, shutting down services in an orderly manner.

There are no real hacks here other than to discuss, discuss, discuss—have a plan in place for what will happen in the event that various kinds of escalated situations occur, and make sure that part of those plans include how to manage services during such an event.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Universal Precautions: Gloves

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Medical gloves should be worn whenever handling exposed or used supplies, especially those that might be used to prepare or use injection drugs such as syringes, cottons, cookers, tourniquets, and ascorbic acid. Gloves should be changed often, especially between activities or participants.
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Consent Culture

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The concept of “consent culture” emerged from the sex positive movement of the 1980s and 90s. It was a response to the concept of “rape culture”, a term that had been coined to describe the experience that many people—especially women, queer and trans people—have of sexual violence and harassment.
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