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Participant Grievances: Community Restorative Action Plan

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In addition to individual restorative action, it may be necessary to restore the community or, where possible, transform it in such a way that similar issues are avoided in the future.

This can look like a lot of things and really depends on the community and the issues at hand. No matter what, it’s important to think about how the community may be impacted by escalated situations and to try to make room for those impacts to be addressed, and to document any decisions regarding community restorative action.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Hacks for Service and Supply Management

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Many of the harm reduction leaders that were interviewed for Space Hacks talked about how critical it is to effectively manage services, supplies, and inventory in order to maintain community tranquility. It may not feel intuitive, but OGs report that ineffective management of supplies is the number one potential flashpoint for escalated situations during harm reduction services.
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Hacks for Empathetic Active Listening

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Once you have grounded yourself during an escalated situation, next engage in active listening with the person who is agitated. This can seem counterintuitive or difficult when you are dealing with somebody who is, for example, screaming at you, and it may feel like you’re rewarding them for being completely irrational. But it is key to getting them more centered and grounded so they’re less agitated and less likely to become a danger to themselves or others.
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