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Roadblocks to Using Restorative & Transformative Responses

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Some of the biggest roadblocks to using restorative and transformative justice responses in your organization are likely to be the cultural barriers you will encounter in trying to use holistic transformative processes, instead of typically punitive and shaming ones.

This is not familiar work to us. We are not used to it. It is much easier for us to see things in black-and-white, to accuse people, and to discard them as worthless once they contradict our expectations. However, the benefits of restorative and transformative responses can’t be overstated. Particularly for those of us in harm reduction, who believe faithfully in the possibility of change.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Hacks for Reaching Affirmation & Accord

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One of the main goals of active listening with an agitated person is reaching affirmation and accord. You are looking to try and find ways to agree with the person who is agitated. Even if you don’t entirely agree with the person, try to find at least a small way in which they may be right, or in which you can be on the same page, or team, with them.
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Hacks for Empathetic Active Listening

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Once you have grounded yourself during an escalated situation, next engage in active listening with the person who is agitated. This can seem counterintuitive or difficult when you are dealing with somebody who is, for example, screaming at you, and it may feel like you’re rewarding them for being completely irrational. But it is key to getting them more centered and grounded so they’re less agitated and less likely to become a danger to themselves or others.
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