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Universal Precautions: Handwashing

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Proper hand washing is crucial to preventing the spread of infection, and staff and volunteers are encouraged to wash their hands several times a day and are instructed to do so before and after each shift and after handling any used supplies.

To hand wash properly: jewelry on the hands or wrists (such as rings and stones) should be removed prior to washing. Use running water, soap lather, and friction to clean all surfaces of the hands for at least 30 seconds. Next, rinse well with running water and dry one’s hands with paper towels. If soap and water are not available, use an alcohol-based hand sanitizer of at least 70% isopropyl alcohol with the understanding that it is not as effective as hand washing.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Hacks for Non-Verbal Active Listening

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When someone is agitated or in distress, how we carry ourselves can make a huge difference. Non-verbal cues—like posture, breathing, and personal space—can either calm a situation or escalate it further. The following tips offer guidance on using body language to reduce tension, show respect, and create a safer, more grounded interaction.
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Hacks for Empathetic Active Listening

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Once you have grounded yourself during an escalated situation, next engage in active listening with the person who is agitated. This can seem counterintuitive or difficult when you are dealing with somebody who is, for example, screaming at you, and it may feel like you’re rewarding them for being completely irrational. But it is key to getting them more centered and grounded so they’re less agitated and less likely to become a danger to themselves or others.
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