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Hacks for Setting the “Vibe” & Community Ambassadors

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A less tangible quality leaders talked about that helped create de-escalated spaces was setting the “vibe of the space”—that is, setting the emotional tone as friendly, warm, and inviting. In addition to things as diverse as paint color and grievance processes, another critical suggestion from many harm reduction leaders is to have community ambassadors.

Ideally these are participants, though they can be staff members, who act as greeters and welcomers to the site. These site ambassadors can greet newcomers and explain things like the community agreements, the grievance procedure, and any way the site solicits feedback from participants. They can also welcome folks and generally act as the friendly front of the house.

Harm reduction leaders share that ideal candidates are participants who are naturally friendly and warm. In addition these ambassadors often make excellent eventual employees.

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Hacks for Non-Verbal Active Listening

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When someone is agitated or in distress, how we carry ourselves can make a huge difference. Non-verbal cues—like posture, breathing, and personal space—can either calm a situation or escalate it further. The following tips offer guidance on using body language to reduce tension, show respect, and create a safer, more grounded interaction.
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Resilience Building

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Because so many of us are so similar to the folks we serve, including the trauma we carry with us, and because it is now recognized that extreme stress impacts people who care for people experiencing that trauma nearly as much as the people directly impacted by that trauma, it is essential that people in […]
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