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Important Terms: Escalated Events

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Rather than refer to “emergencies” or “security problems,” we talk in terms of “escalated events,” because all of the following can create escalated emotional states, and sometimes catastrophically heightened stress levels, in everyone involved. They also have the potential to do a great deal of harm to the people and organizations they touch. But many of the things that help prevent and respond to all of them are the same—despite very different variables.

  • Any kind of violent event or threats of violence
  • Medical emergencies
  • Severe emotional or perceptual issues or dysregulation
  • Disasters
  • Accidents
  • Overdose
  • Sudden and/or catastrophic loss

Featured Hacks

These featured hacks highlight creative, practical solutions from harm reduction leaders on the ground. From DIY tools to clever workarounds, each one reflects the ingenuity, care, and real-world experience that keeps this movement alive. 

Hacks for Non-Verbal Active Listening

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When someone is agitated or in distress, how we carry ourselves can make a huge difference. Non-verbal cues—like posture, breathing, and personal space—can either calm a situation or escalate it further. The following tips offer guidance on using body language to reduce tension, show respect, and create a safer, more grounded interaction.
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Post-Exposure Prophylaxis Hacks

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Though largely unsupported by scientific evidence, the dangers of needle stick injury loom large in the popular imagination. As a result, the emotional response to needle stick injury can be intense even if, statistically, the risks are quite low. For this reason, if no other, it’s essential that harm reduction organizations be prepared for how they might deal with such an eventuality.
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